AICraft provides API services billed on a subscription and/or usage basis. This Refund Policy forms part of our Terms of Service and applies to all purchases made through aicraftapi.net. By making a purchase, you agree to the terms of this Refund Policy.
Monthly subscription fees are charged in advance and are non-refundable after the billing period begins. You may cancel your subscription at any time through your Dashboard. Cancellation takes effect at the end of the current billing cycle, and you will retain access to the Service until that date. No prorated refunds are issued for unused portions of a billing cycle. To avoid being charged for the next period, cancel before your renewal date.
Annual subscription plans may be cancelled within thirty (30) days of initial activation for a full refund, less the value of tokens consumed during that period calculated at published pay-per-use rates. After 30 days, the remaining period is eligible for refund in the form of service credits only, calculated as: (remaining full months / 12) times the annual fee paid, less any promotional discounts received. Service credits are non-transferable and non-redeemable for cash.
Prepaid token credits are non-refundable once consumed. Unused credits may be eligible for a refund within seven (7) days of purchase, provided no tokens have been consumed from that purchase. After 7 days, or if any tokens from the purchase have been used, the remaining credits are non-refundable. Unused credits remain in your account and do not expire for twelve (12) months from the date of purchase.
In the event of significant service disruption where monthly availability falls below the SLA commitment of 99.0% (as defined in our Terms of Service), affected paid subscribers may request a service credit. Credits are calculated as: 10% of the monthly subscription fee for availability between 95.0% and 99.0%, and 20% for availability below 95.0%. Claims must be submitted within 30 days of the affected month. Service credits are applied to the next billing cycle and are the sole remedy for availability failures. Free plan accounts are not eligible for SLA credits.
To request a refund or SLA credit, email support.int@aicraftapi.net with the following information:
(a) Your account email address;
(b) The transaction reference or invoice number;
(c) The reason for the refund request;
(d) Supporting documentation (if applicable).
We will acknowledge receipt within two (2) business days and respond with a decision within five (5) business days. Approved refunds will be processed to the original payment method within ten (10) business days.
If you initiate a chargeback or payment dispute with your payment provider (PayPal, credit card issuer, or bank), your AICraft account may be immediately suspended pending investigation. Chargebacks may result in permanent account termination. We encourage you to contact us first at support.int@aicraftapi.net to resolve any billing issues before initiating a chargeback. If a chargeback is resolved in AICraft's favor, you remain responsible for the disputed amount and any associated fees.
Account Termination for Violations. Accounts terminated for violations of our Terms of Service, including the Acceptable Use Policy, are not eligible for any refund, credit, or compensation.
Fraudulent Activity. AICraft reserves the right to withhold refunds where it reasonably suspects fraudulent activity, abuse of the refund policy, or violation of applicable laws. In such cases, the matter will be escalated for manual review.
Promotional Credits. Free trial credits, promotional tokens, and referral rewards have no cash value, are non-refundable, and are non-transferable.
Statutory Rights. Nothing in this Refund Policy limits any statutory refund rights you may have under the consumer protection laws of your jurisdiction, including but not limited to the EU Consumer Rights Directive (2011/83/EU) for EEA residents and the UK Consumer Rights Act 2015 for UK residents.